Why charge a membership fee?
As a TrustCare Prime member you can better budget your healthcare finances; without worrying about extra costs, co-pays and deductibles for routine care.
Why would I pay ‘extra’ fees for health care?
We do not think of our services as “extra”; rather an independent, alternative and better way to do your primary care. Most of our members save money when combining TrustCare Prime with a high-deductible health insurance or medical cost sharing plan. (vs. standard low-deductible /” copay” insurance plans)
Are government payer plans such as Medicare and Medicaid eligible for TrustCare Prime?
No. Government payer plans including Medicare and Medicaid are not eligible for Direct Primary Care (TrustCare Prime).
Does TrustCare Prime accept members with existing medical problems?
Yes. Our memberships are not based on any existing medical issues or conditions.
What if I am healthy? And rarely go to the doctor?
That is great! HIGH FIVE! Our primary focus is to keep members well. We dedicate more time to prevention issues to keep you away from the expensive, cumbersome health care system. However, when you do need care, we are available 7 days a week to help you Feel Better Faster.
When do I pay my fees for medications, labs, etc.?
For any fees for non-covered services, we expect full payment at time of service for most services, including medications, labs, procedures, etc.
What are your regular clinic hours? Evenings? Weekends?
Our regular clinic hours are Monday-Friday, 8am-5pm (this is for appointments for TrustCare Prime patients). Evenings and weekends are the same as our urgent care walk-in clinic hours, which are Monday–Friday 8am–8pm (for TrustCare Prime members) and Saturday, 9am–5pm, and Sunday, 1-7pm (except our holiday schedule).
At which clinic can I be seen for in-person visits?
Dr. Sanjib Shrestha sees our Mississippi TrustCare Prime patients at our Lake Harbour location, while Alabama TrustCare Prime patients are seen at our Vestavia location by Dr. David Hardin.
Is TrustCare Prime a substitute for health insurance?
No, TrustCare Prime is a great way to receive high quality primary health care, but we do believe you insurance is needed for unexpected and expensive events.
Can TrustCare Prime bill my insurance plan?
No, TrustCare Prime does NOT contract with any private or public insurance plans for TrustCare Prime members.
Can I submit visit claims for my health insurance plan for reimbursement?
For the time being, insurance companies do NOT recognize our membership fees as a reimbursable expanse.
Can I use FSA or HAS accounts for TrustCare Prime?
Please contact an accounting professional to discuss this matter.