Simple and Convenient to Use
Our telehealth visits enable you to safely have an appointment with a provider in the comfort of your home by clicking on a link to join them for a video call. Like an in-person visit, our provider can address your concerns and questions. All telehealth visits are $49, cash pay.
Please note that we cannot diagnose COVID-19 via a telehealth appointment. COVID-19 testing requires an in-person visit.
Our Telehealth Hours*
Monday - Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 1:00 PM - 7:00 PM
*Note that telehealth hours in Alabama are Monday-Saturday from 9am-5pm and on Sunday from 1-7pm.
For telehealth technical support, call 601-664-1246.
Frequently Asked Questions
Yes. Online visits are open for immediate appointments during Telehealth hours.
Our telehealth visits enable you to safely have an appointment with a medical professional in the comfort of your home. Like an in-person visit, our doctor or nurse practitioner can address your concerns and questions. The visits take place through a video chat. You can access it in a few simple clicks from your phone, tablet, or computer. Once you request a telehealth appointment, you will receive a text link to sign in with your basic information. Once you submit that, you will receive a text link 10 to 15 minutes prior to your appointment time. All you have to do is follow the instructions and find a private space in your home with an internet connection where you can freely and comfortably discuss your healthcare without interruption or interference.
We can treat many conditions based on the conversation our healthcare professional has with you regarding how you are feeling and your health history. Here are just a few examples:
- Ear problems
- Insect bites
- Pink eye
- Sinus infections
- Sore throats
- Urinary problems / UTI
No. As a patient, you don't need to create an account with us to see a healthcare professional. Simply book an appointment, register your details, and click on a link to hop into the call at the scheduled time.
No. Our Telehealth platform requires only an internet browser and sustained internet connection. No downloads or apps necessary.
1. Make an appointment by clicking a button below.
2. Fill out some basic information on a Patient Registration Form and schedule your appointment for your preferred date and time. Then hit submit.
3. You will receive a link to connect via your device to a member of our TrustCare Health team at your appointment time. If we need additional information, such as insurance or payment, you will be asked to provide this before connecting with your healthcare professional. (Link will be sent 10 to 15 minutes prior to your scheduled appointment time.)
*A Telehealth visit is covered by most insurance plans. If you are paying yourself, the visit is $49.
Private and Secure
All data is encrypted, your sessions are anonymous, and none of your information is stored. We adhere to HIPAA, PIPEDA, and GDPR data privacy requirements.
If you have Telehealth questions you would like answered before you make an appointment, email us at [email protected].