Questions? We have answers.

We have multiple locations across Mississippi. You can find your nearest clinic here to check hours, contact information, and wait times.

Nope! Walk-ins are always welcome at our urgent care clinics. For primary care or pediatric visits, we recommend scheduling an appointment to help us serve you better.

You can easily book online through our online appointment scheduling tool for primary, urgent or mental health, or give your local clinic a call.

TrustCare offers a full range of healthcare services for individuals and families, including:

• Urgent Care – Walk-in treatment for illnesses, injuries, and minor emergencies
• Primary Care – Ongoing care for wellness, chronic conditions, and preventive health
• Pediatric Care – Trusted care for children, from newborns to teens at all TrustCare Kids locations
• Occupational Health – Business services including drug testing, physicals, and workers’ comp care
• Flu + COVID-19 Testing & Vaccines – Rapid testing and vaccinations for individuals and employers
• Mental Health Services – Compassionate care and medication management for anxiety, depression, and more

With convenient locations, extended hours, and online scheduling, TrustCare makes it easy to get the care you need—when and where you need it.

Hours may vary by location, but we’re proud to offer early, late, and weekend hours to better serve our community.

To find the most accurate hours for your nearest clinic, please visit our locations page.

Yes! All TrustCare clinics are equipped with on-site x-ray capabilities to provide fast, convenient imaging when needed. This allows your provider to diagnose and treat injuries or conditions promptly without the need for a separate trip.

If you are experiencing a life-threatening emergency—such as chest pain, difficulty breathing, severe bleeding, or loss of consciousness—call 911 immediately or go to the nearest emergency room.

Our urgent care is designed for non-life-threatening illnesses and injuries. If you’re unsure whether your situation is an emergency, it’s always safest to seek emergency medical attention right away.

We accept most major insurance plans, including Blue Cross Blue Shield, Aetna, Cigna, Medicare, and more. Please contact your local clinic or insurance provider to verify coverage. Learn more about what we accept here.

Yes. We offer transparent, affordable self-pay pricing for patients without insurance—you’ll know exactly what to expect before your visit.

We also offer TrustCare+ Premier memberships for those looking for ongoing care at a lower cost. In addition, CareCredit is available as a financing option for self-pay patients who prefer monthly payments.

We offer several convenient ways to pay your bill:

• Online: Use our secure Bill Pay Portal
• By Mail: Send a check using the tear-off slip and return envelope provided with your paper statement
• QR Code: Scan the QR code on your statement to pay quickly and easily
• Automated System: Call and follow the prompts to pay through our automated system
• In-Clinic: Pay at the front desk during your next visit

Choose the option that works best for you—each method is fast, secure, and designed to make payment as easy as possible.

To provide a more efficient billing experience and reduce outstanding balances, we require a Credit Card on File for all patients. This process ensures timely payment of patient balances after insurance claims have been processed.

Why We Require a Card on File:

Placing a credit card on file helps streamline the payment process for any remaining balances not covered by insurance. It eliminates the need for paper statements, repeated outreach, and manual payments, allowing us to focus more on patient care.

What You Need to Know:

• Required for All Visits
  1. Patients are required to place a credit or debit card on file at the time of service to continue with the visit.
• Annual Withdrawal Limit
  • A maximum annual withdrawal amount—typically not to exceed $1500—will be discussed with you and documented as part of the agreement.
• Card on File Agreement
  • The Card on File Agreement guarantees we contact the patient 5 days in advance and lets the patient know other options, like a payment plan, are available if needed.

To ensure a smooth first appointment, please bring:

• A valid photo ID (such as a driver’s license or passport)
• Your insurance card(s)
• A list of any current medications, including dosages
• Any relevant medical records or test results
• A method of payment for co-pays or fees
• A list of questions or concerns you want to discuss with your provider

We also offer digital check-in before your appointment via a link that will be emailed and texted to the phone number on you have listed on file—completing this ahead of time makes your visit go much faster and more smoothly.

Most test results are available in our secure patient portal within 24–48 hours. We’ll notify you when they're ready.

Yes. Simply submit a medical records release form, and we’ll take care of the rest.

Medical records requests are typically processed within 7 to 10 business days from the date the completed form is received. Processing time may vary depending on the volume of requests or the complexity of the information requested.

If additional information is needed to complete your request, a member of our team will contact you directly.

If you need a work or school excuse, please request it during your visit. Once your appointment is complete, the clinic can upload the documentation directly to your patient portal for easy access.

Please note that excuses cannot be provided for incomplete visits. If you need an excuse after your appointment, you can check your patient portal or contact the clinic where you were seen.

To refill a prescription, please contact the pharmacy where you originally filled your medication. Most pharmacies will handle refill requests directly with your provider.

If you need assistance or have questions about your prescription, you can also reach out to the clinic where you were seen. Please allow 24-48 hours for your provider to review and approve refill requests.